Maintenance & Aftercare

You’ll be reassured to know that your relationship with David Salisbury doesn’t end on completion of your project. We offer a comprehensive aftercare service should any issues arise.

The comfort of working with the market leader in terms of quality is that problems after the installation of your orangery, conservatory or kitchen are rare. In the unlikely event a fault develops, we will respond promptly.   

On satisfactory completion of your installation, we will post you a Guarantee & Aftercare pack. This will contain full details of your Guarantee and your rights and obligations within this agreement.

It also details how to contact us if you do experience a problem – we are open during business hours Monday to Friday but outside of these times, please e-mail or leave us a voicemail and we will respond promptly.

Contacting David Salisbury

We will ask you to confirm your name, address, postcode and contract number, ideally, which can be found on the front of your Guarantee Certificate. Don’t worry if you can’t find these details as we can usually identify you just from your name and postcode.   

Our head office Customer Service Team is staffed with experienced professionals, so you can be assured that any issue you report will be treated with the utmost importance and priority. We have been manufacturing timber orangeries and garden rooms for well over 40 years – our expert team will address your problem and propose a prompt resolution. 

Our award-winning timber structures and luxury kitchens are built for year round enjoyment. 

We want your new orangery or conservatory to be much more than just an addition to your home – we want this new space to be your favourite room at home. 

If you have any questions or concerns, please do not hesitate to contact us.