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Complaints procedure

We always aim to deliver the highest quality orangeries, conservatories and oak framed extensions, backed up by a comparable standard of customer service and after care in everything we do.

Our customers’ views are important to us and help us to ensure our products and service are consistently meeting our customers’ needs. If you are unhappy with any of our services, it is important that you let us know.

Often people feel more comfortable about suggesting improvements rather than complaining formally. Please feel free to do so by contacting us here.

However, if you are considering making a complaint, please contact us by one of the methods below. We take all feedback seriously and would like the opportunity to try and resolve any issues that may arise. We continually seek to improve our service and make customer satisfaction our priority.

You can reach us on the phone during business hours Monday to Friday, 9am to 5pm, by calling 01278 764400 – you will be asked to put your complaint in writing so that we can treat it with the utmost priority. Outside of these hours, our answering service will record a message. What might be more convenient is to send an e-mail in the first instance to

We will confirm receipt of your complaint one working day later, highlighting which member of our team will be responsible for handling your complaint. To provide assurance as to how seriously we treat each complaint, a director of the business will be assigned to oversee your problem through to resolution. We will look to resolve your complaint as soon as possible.

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